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Quality of service


We initially gained ISO9001 accreditation during 1995 and continues to effectively and smoothly manage the organisation to the more recent 2008 quality standard. NQA acts as our external assessor.

USW Commercial Services Ltd has comprehensive experience of the management, administration and delivery of training and consultancy and has more than demonstrated its competence and professional standards through these achievements and their retention over the past 15 years.

With 20 years experience of delivering training to externally recognised standards, we strive to excel in all our training delivery and our professional staff, their appropriate knowledge and our quality management measures ensures that this aim is more than achievable.

We ensure that we utilise professional or academic staff with appropriate experience and qualifications. In line with our quality procedures, all of our trainers are selected to a minimum set of criteria, taking into account their professional qualifications, experience in the relevant field, career history and training and presentation skills. Regular reviews of delegate feedback take place and these comments are used to inform trainers’ professional development on a continuous basis.

Our experienced project co-ordinators, qualified to degree level, manage our projects and ensure the smooth administration and facilitation of these throughout their lifespan. Continuity and quality of service is very important to us; each Project Co-ordinator is aware of their responsibility to ensure our services are delivered to both our and the clients quality standards; and also to time. All USW Commercial Services Projects Co-ordinators have detailed knowledge of dealing with all the possible administrative functions in respect of training delivery.

We have arranged and administered courses on an open and in-house basis, including tailored and specialist courses, both at venues across the UK and overseas. Postgraduate direct delivery courses have been run in the Far East, Bahrain and Germany for many years.

I’m really glad I chose USW Commercial Services so wanted to let you know and also thank you for providing me with the tools for a completely new career

Project Manager, NHS Strategic Health Authority, South of England

I can definitely recommend the course and USW Commercial Services Ltd

Claire James, Training Officer, Memory Lane Cakes

Good level of discussion throughout. Nice and informal, relaxed debate generated by the tutor

Delegate, FA Wales